Frequently Asked Questions
Event Planning Logistics. Your Questions about our party rentals and digital templates, answered!
We're here to help make your event details seamless and memorable.
General Questions
Common questions related to our business, service area, and how to get in touch with the Little List Co. team.
What is your primary service area?
Little List Co. proudly serves the San Francisco Bay Area and Contra Costa County. Digital templates are available globally for instant download and customization.
How far in advance should I book my event?
We recommend booking as early as possible to ensure availability, especially for weekends and peak event seasons.
How can I contact the Little List Co. team?
You can reach us anytime at hello@littlelistco.com. We aim to respond to all inquiries within 24–48 business hours.
Rental Questions
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How do I book rental items?
Browse our collections and submit your booking request with your event date and selected items. Once availability is confirmed, a $25 non-refundable deposit is required to secure your booking.
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Do you offer delivery and pickup?
Yes, we offer delivery and pickup for an additional fee of $50 or more based on location.
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Is a deposit required for my rental?
Yes, a $25 non-refundable deposit is required to reserve your items and event date. The remaining balance is due 3 days before your event.
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When will my items be delivered and picked up?
Rentals are for a 24-hour period — dropped off the day before or day of your event, picked up the following day. We'll schedule a 2-hour window for both delivery and pickup, and confirm your exact time slot 24 hours in advance.
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What happens if an item is damaged?
Clients are responsible for all rental items during their rental period. Any lost or damaged items may incur a replacement or repair fee, as outlined in your rental agreement.
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Do you set up the rentals?
Little List Co operates as a drop-off rental service — we handle the delivery, you handle the fun part! Items arrive within your scheduled 2-hour window. Setup and styling are the client's responsibility. Have questions about assembly or use? Reach out before your event and we'll walk you through it.
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What is your cancellation policy?
The $25 deposit is non-refundable under all circumstances
Deposits are forfeited upon cancellation regardless of timing
Deposits may not be transferred to a different event date without prior written approval
Refund Schedule for Remaining Balance: Cancellations 21+ days prior = full refund; 15-20 days = 50% refund; <14 days or within 3 days of event = non-refundable.
Rentals are non-refundable due to weather conditions under any circumstances.
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All rentals are non-refundable due to weather. We recommend having a backup indoor or covered space for outdoor events. Clients are responsible for protecting all items from rain, wind, and extreme heat during the rental period. Damage caused by weather will be charged at full repair or replacement cost.
Weather:
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What happens if items are not returned in time?
All rentals are for a 24-hour period and must be ready for pickup at the agreed-upon time. If items are not ready at the scheduled pickup time, a late fee of $50 per day will be charged until all items are collected. If items are not returned or made available for pickup within 3 days of the scheduled return, the full replacement cost of the missing items will be charged to the card on file.
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Service Area:
We proudly serve the San Francisco Bay Area and Contra Costa County. If your event is outside these areas, contact us before booking — additional fees may apply and service is not guaranteed.
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Why do some items show as "Out of Stock" or "Coming Soon"?
Great question! Our website is currently in the process of being updated, so bear with us as we make improvements behind the scenes. Unless notified otherwise, items marked "Out of Stock" are still absolutely available to rent — they simply can't be added to the cart just yet! To request any rental item, just head to our Equipment Request form, let us know what you're interested in, and we'll confirm availability and get back to you within 24–48 hours. Items marked "Coming Soon" are part of our growing inventory and will be available for booking soon — stay tuned! If you have any questions about a specific item, don't hesitate to reach out directly.
Digital Templates
DIGITAL TEMPLATES
What file types are included?
Our digital templates come in high-quality PDF, JPG, and PNG formats. Many are editable via Canva or provided as fillable PDFs for your convenience.
DIGITAL TEMPLATES
How do I edit the templates?
Upon purchase, you'll receive a link to your template. If it's a Canva template, you can customize fonts, colors, and text for free. No advanced design skills or paid software are required to make it your own.
Are digital products refundable?
DIGITAL TEMPLATES
All digital product sales are final. Due to the nature of digital files, we are unable to offer refunds or exchanges once a purchase has been made and the file has been delivered. Please review all product details, previews, and descriptions carefully before purchasing. If you experience a technical issue accessing or downloading your file, reach out to us and we'll make it right!
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What is the turnaround time for digital files?
Digital items are delivered electronically after purchase.
DIGITAL TEMPLATES
Templates are for personal use only. Sharing, reselling, or commercial redistribution of our digital assets is strictly prohibited.